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FAQ

eBusiness Account Support

Is there a fee to set up an eBusiness account at Walker?

Walker eBusiness accounts are free. No fees are involved to set up an account.

What are the advantages of having an eBusiness account?

Options currently available with a Walker and Associates eBusiness account include:

  • Order/Shipment Tracking
  • Order Status
  • Shipment Notifications
  • Pricing and Availability
  • Quote Creation
  • Invoice Look Up
  • RMA Creation and Status Updates

Additionally, it is possible to turn on Online Ordering Capabilities for your company, from which you can then shop from tens of thousands of items using an online shopping cart. (Certain limitations may apply to activating this feature for an account. Customers are encouraged to discuss requirements with Walker in order to maximize all available resources.)

What if I can't remember my login ID or Password?

Simply click on the "Reset Password" button on the log in page of Walkerfirst.com. Your registered User ID is your email address. Enter your email address and you will receive an email message with instructions for resetting your password.

What happens to my account if I leave my current company?

Since accounts are tied to your email address, your account will become invalid once your email address is discontinued by your network administrator. All data in the account, however, remains intact and available for other users within your company.

Is my data secure through an eBusiness account?

Yes. Walker will not sell your personal / business information to third parties. In addition, when you pay by credit card for Walker services and products, your credit card information is not stored by us, but is securely passed to the credit card companies. Users can also access their personal information to make changes and request themselves removed from the system. To view Walker's full Privacy Policy, click here.

Can I track shipments through an eBusiness account?

Shipment tracking is available once you've logged into your eBusiness account. Tracking information on drop shipments from manufacturers may not be included.

What does Standard Lead Time mean?

The "Qty Available" data displayed is provided as "real time" system data, reflecting currently available inventory levels available in Walker's warehouse. "Qty Pending Delivery" data represents existing orders already in place with the respective product manufacturer or supplier. It is not necessary to place a call to validate availability data.

Standard Lead Time refers to the length of time estimated by manufacturers to provide finished goods when they are not available in stock at Walker and Associates. This may or may not refer to production time only, and may not include time required to ship product to Walker's distribution center. Standard Lead Time is dependent on the manufacturer's production schedule and is an estimate only. For any item showing a zero quantity available, a delivery date can only be confirmed once ordered. Lead times, however, are subject to change based on many factors including production time, raw product supply chain interruptions, weather events affecting shipment, new production that is previously allocated to open orders, etc. Once orders are placed, Walker provides expedited requests to manufacturers in efforts to meet or improve on published Standard Lead Times. Every effort is made to keep customers informed on changes in lead time that will impact timely product delivery.

Sales Offices

Does Walker have sales offices located in my area?

Walker and Associates is headquartered in Welcome, NC where an Inside Sales office operates. A second Inside Sales office is located in Alpharetta, GA. Walker's Regional Account Managers operate out of their home offices across the country.

How do I know who to contact to service my account?

Logging into your eBusiness account will automatically identify your dedicated sales resources. To locate sales contacts for your area, you may also click on the Contact link located at the top of any page on Walkerfirst.com and follow instructions there to connect you with the appropriate sales contact.

Customer Care

Who do I contact if there are problems with my shipment?

Your Inside Sales Executive is available to discuss any issues regarding your orders. You may also contact us at 1-800-925-5371 and ask to speak with your Inside Sales Executive.

What if I want to cancel an order?

Order cancellation requests are managed by your Inside Sales Executive.

What if I want to make changes on an order?

Order change requests are managed by your Inside Sales Executive.

Can I change my shipping destination after an order has been placed?

Shipping destination change requests are managed by your Inside Sales Executive.

How can I connect with my designated contact at Walker?

Logging into your eBusiness account will automatically identify your dedicated sales resources. To locate sales contacts for your area, you may also click on the Contact link located at the top of any page on Walkerfirst.com and follow instructions there to connect you with the appropriate sales contact.

What are standard operating hours for Walker?

Walker's standard business hours are 8AM – 7PM EST, Monday through Friday.
After hours only: 1-800-758-9779 (7pm-8am EST M-F, 24hr Sat & Sun)

How do I contact you after normal hours, including the weekend?

To reach Walker outside our standard business hours, including weekends, you may call 1-800-758-9779.

Return Authorizations

How do I return something ordered from Walker?

Return Requests may be initiated with your Inside Sales Executive. Customers using eBusiness accounts may monitor the status of their RA (Return Authorization) online. Returns are subject to Walker's returns policy located at http://www.walkerfirst.com/terms-and-conditions/.

What if equipment I ordered fails out of the box?

Contact your Inside Sales Executive if you experience an out of box failure. They will work with the manufacturer and materials management to replace or repair the equipment.

How long does it take to resolve return authorizations?

Due to unique requirements for each return authorization, there is no set timeframe to close these issues. Walker's focus, instead, is on making sure each customer is satisfied with the outcome. Walker makes every effort to minimize impact on the customer's business while return authorizations are being processed.

Tracking My Orders

Will I receive a shipment notification when my order ships?

Automated Shipment Notifications are available on all items shipped from Walker's distribution center. Drop shipments from manufacturers are not currently included in this process. To activate this feature, contact your Inside Sales Executive.

How can I access tracking info for my orders?

Shipment tracking is available once you've logged into your eBusiness account. Tracking information on drop shipments from manufacturers may not be included. If Automated Shipment Notifications are activated for your account, tracking information will be included in the ASN.

Mobile Tools

Can I access my eBusiness account on my mobile devices?

Yes. You may log into your account anywhere you have access to the Internet. Walkerfirst.com makes use of responsive technology enabling ease of use on tablets and smart phone devices.

Does Walker have any mobile apps that will help me in my business?

Walker does not currently utilize mobile apps.

Web Compatibility

What are the recommended web browsers?

To view walkerfirst.com, one of the following browsers is recommended:

  • Microsoft Internet Explorer 8.0 or higher
  • Firefox 4 or higher
  • Safari 5 or higher
  • Chrome 15 or higher

Some services, such as our online chat, require plugins for non-modern browsers. We highly recommend Flash 11+. Modern browsers are considered to be IE 10, Firefox current version, Chrome and Safari 5+.

For the most powerful protection of your data, we require that you use a browser that provides strong 128-bit encryption-sometimes referred to as cipher strength. If you are using the recommended browser versions, you should be covered.

To access the full functionality of our website, cookies and JavaScript must be enabled in your browser preferences. Disabling any of these features or using an older or non-compatible browser may mean that you won't be able to take full advantage of walkerfirst.com.

Does walkerfirst.com required any browser plugins?

Some pages may require the Adobe Reader (4.0 and higher), which is available as a free download.

Some services, such as our online chat, require plugins for non-modern browsers. We highly recommend Flash 11+. Modern browsers are considered to be IE 10, Firefox current version, Chrome and Safari 5+.

Business Solutions

Does Walker provide more than just distribution of equipment?

Walker and Associates does more than supply you with state-of-the-art products. We also provide unsurpassed value-added services to make those products perform at their peak within your network.

How can using Walker help my company become more profitable?

Walker's services help reduce costs associated with installing and maintaining equipment at the customer location. The company assists its customers in solving business challenges and increasing their ability to meet customer expectations from telecommunications service providers.

Can Walker's services help me become more efficient in my role?

In addition to supplying basic material, Walker simplifies network deployment through services such as product engineering, expert installation, systems integration and unsurpassed customer service. In an advisory capacity, Walker helps network designers make wise product selection decisions for optimum network performance, scale and operating cost. In a hands-on capacity, Walker kits, integrates and installs products to help carriers efficiently deploy networks.

Walker performs important promotional, logistics and technical support services for its manufacturer base, reaching ten telecommunications sub-markets and over 1200 domestic customers. Walker is TL9000/ISO 9001/2008 quality certified, and is a certified women-owned corporation.

Does Walker charge for engineering services?

Walker does not charge engineering service fees for pre-sales engineering consultation. Sales engineers provide customers first line support for specific product lines purchased from Walker. Fees may apply to more comprehensive projects that involve full network design, installation services, integration services and configuration projects. Consult your Inside Sales Executive regarding engineering services for a fee.

Can Walker help me find a solution for an application?

Yes, Walker's pre-sale application engineering team can help you determine the best solution from our vast portfolio of products.

How do I access Walker's pre-sale engineering team?

Your Inside Sales Executive or Regional Account Manager can coordinate your request with Walker's engineering team.

How can our IT department work with Walker's IT department to create customized ordering processes?

Walker's state-of-the-art electronic commerce capabilities enable simple, fast, and reliable exchange of critical business information. We support a wide range of communication platforms including EDI, XML/CSV, Punch-out Catalogs and API. More details on available IT capabilities may be accessed by clicking here.

Corporate Information

Is Walker a publicly traded company?

Walker and Associates, Inc. is a privately held family owned business.

What value does Walker's status as a W/BE company provide us?

Walker is a certified Women Owned Business, permitting businesses who have their own internal diversity objectives and initiatives, and seek to partner or contract with women-owned businesses to do business with Walker.

What does Walker's TL/ISO certification mean for my business?

Walker and Associates, Inc. maintains TL9000 and ISO 9001:2008 certifications. While TL certification is a quality certification specific to the communications industry, ISO is an internationally recognized quality management system standard developed by the International Organization for Standardization (ISO). The certifications apply to Walker’s Welcome, NC headquarters, its Winston-Salem, NC warehousing facility and installation and integration operations, as well as the sales and marketing branch office in Alpharetta, GA. To be certified to the standard, companies must implement a comprehensive quality management system that addresses all areas of operation - from internal staff training practices to product design, manufacturing, delivery, and service. Partnership with a certified company such as Walker provides customers assurance of their business continuity and compliance with their own internal quality initiatives.

How can we sign up for Walker to distribute our products?

Walker evaluates OEM distribution requests on a regular basis. Interested companies should click on the link provided here to complete a form, which is necessary to enter the evaluation process. http://www.walkerfirst.com/survey/